Frequently Asked Questions – Customer
First, you have to purchase the service in the online reset page. Once the payment has been done, contact our support team for the assistance. Second, prepare the following:
- Printer with USB cable (must be connected to the printer)
- Windows desktop or laptop
- Good internet connection
- Remote connectivity software or USB redirector client app
Yes. We provided a reset program for you. The inkpad resetter can help you reset printer on your own. You can choose between one-time or unlimited reset key.
The payment can be made using Paypal. The supported cards include Visa, Mastercard®, American Express, Discover (except CA), JCB, Diners Club, and EnRoute. We also accept Wester Union and Moneygram transfer worldwide.